Human Resource Officer

About the role

The Partnership Agency is recruiting a Human Resource Officer for a Kenyan food processing and export company based in Juja, Kiambu County, which sources macadamia nuts and pulses from smallholder farmers. The role oversees the full HR function, with a strong focus on the sales team, incentives and commissions, employee relations and the administration team, working closely with the Managing Director.

Key responsibilities

• Oversee attendance, leave, discipline, welfare and employee relations for the sales team; administer commission structures, calculate commissions accurately and resolve disputes with Finance and Payroll
• Set, communicate and monitor sales targets, develop performance scorecards and KPIs, run performance reviews, implement PIPs and recommend rewards, incentives and promotions
• Coordinate onboarding, induction and training for new sales staff and keep accurate records of targets, commissions and employment documents
• Supervise the office and administration team, monitor attendance and conduct, handle grievances and escalate serious matters to the Managing Director
• Manage recruitment and selection, prepare employment contracts, job descriptions and HR policies, and ensure compliance with Kenyan employment law and statutory requirements (NSSF, SHIF, PAYE)
• Maintain employee records and HR information systems, support workforce planning and HR budgeting, and advise management on HR matters

Required profile

• Bachelor's degree in Human Resource Management, Business Administration or a related field; a Higher Diploma in HRM is an added advantage
• Minimum 3-5 years' experience in a generalist HR role
• Demonstrable experience supporting or managing sales teams, especially performance management and commission structures
• Good knowledge of the Kenyan Employment Act, labour relations and statutory HR requirements
• IHRM membership or active pursuit of professional certification is an added advantage

Required skills

• Strong understanding of performance management and sales incentive structures
• Numerical and analytical skills, particularly for commission and payroll data
• Proficiency in HR/payroll systems and MS Office or Google Workspace
• Excellent interpersonal, communication and conflict-resolution skills