ICT Manager – Lead Digital Transformation

About the role

The ICT Manager will provide strategic leadership for the Sacco’s Digital‑First Transformation agenda. This senior position is responsible for delivering secure, innovative, and data‑driven technology solutions that improve member experience, operational efficiency, and cybersecurity resilience.

Key responsibilities

• Develop and lead the implementation of the Digital Transformation Strategy, migrating member transactions to digital self‑service channels.
• Drive innovation in mobile banking, internet banking, agency banking, APIs, AI‑driven solutions, and fintech integrations.
• Ensure high availability, reliability, and scalability of core banking systems and ICT infrastructure, including networks, servers, databases, cloud services, and telecommunications.
• Develop and enforce robust cybersecurity frameworks, conduct vulnerability assessments, penetration testing, and continuous security monitoring.
• Maintain compliance with SASRA regulations, the Data Protection Act, and ICT governance policies.
• Design, test, and maintain Business Continuity and Disaster Recovery Plans, overseeing backup, redundancy, and recovery mechanisms.
• Oversee ICT capacity planning, infrastructure upgrades, and enterprise architecture to support future growth.

Required profile

• Strategic leadership experience in digital transformation initiatives.
• Strong knowledge of cybersecurity frameworks and regulatory compliance.
• Proven ability to manage ICT infrastructure, enterprise systems, and core banking platforms.
• Experience in business continuity planning and disaster recovery execution.

Required skills

• Core banking systems
• Enterprise networks
• Servers and databases
• Cloud services
• Telecommunications
• Digital platforms
• APIs
• AI‑driven solutions
• Fintech integrations
• Vulnerability assessments
• Penetration testing
• Access management
• Security monitoring