Instructional Designer - School of Sales Excellence

About the role

The Instructional Designer drives the digitization of learning content across all business lines of the School of Sales Excellence. The role reviews, redesigns and converts existing instructor-led training materials into high-quality, interactive, LMS-ready digital content, ensuring standardization and supporting a modern, scalable learning experience on the Britam Learning Management System.

Key responsibilities

• Audit existing learning materials (PowerPoint, Word, PDF, manuals, facilitator guides), assess their quality and accuracy, and reorganize them into structured learning paths and modules by audience, role and competency.
• Redesign instructor-led training into eLearning suitable for self-paced, blended and mobile learning, using frameworks such as ADDIE, SAM, Bloom's Taxonomy and the Kirkpatrick model, and develop storyboards, scripts, flowcharts and interaction logic.
• Integrate multimedia such as simulations, branching scenarios, voiceovers, graphics, animations, assessments and interactive activities.
• Pack content in SCORM, xAPI or other LMS-compliant formats, work with the LMS administrator to test and configure modules, and maintain version control and documentation.
• Set quality assurance standards, run usability and accessibility tests, and keep branding, tone and methodology consistent.
• Validate content with Subject Matter Experts and partners with trainers, HR and business leaders; give guidance to the L&D team on digitization best practices.
• Recommend improvements and introduce microlearning, scenario-based learning, gamification and video learning, and help build content playbooks, templates and SOPs.

Required profile

• Bachelor's degree in Instructional Design, Education, Communication, Learning Technologies or a related field.
• Certification or proven specialization in eLearning development, instructional design or digital learning tools.
• 3-5 years of hands-on instructional design experience, preferably in corporate learning or the financial/insurance sector.
• Strong project management, writing, communication and stakeholder management skills.
• Excellent visual design sense; graphic design, illustration, video editing or animation skills are an added advantage.

Required skills

• eLearning authoring tools such as Articulate Storyline, Articulate Rise, Adobe Captivate, Camtasia or Vyond.
• SCORM/xAPI packaging and integration with LMS platforms such as Moodle, SAP SuccessFactors or TalentLMS.
• Adult learning theory, blended learning, microlearning and mobile-first design.