Intake Admin Specialist (Legal Intake)

About the role

We are looking for a highly organized Intake Admin Specialist to support a fast‑paced legal team in Nairobi. The role involves managing a high volume of intake requests, following up with clients, and ensuring case files are complete and ready for the next legal stage.

Key responsibilities

• Handle 100+ intake‑related requests daily.
• Follow up with clients for signed retainers, W‑9 forms, and other required documentation.
• Conduct client outreach to obtain missing information and signatures.
• Review and audit intake documentation for accuracy, completeness, and compliance.
• Proofread client‑facing documents and intake materials.
• Review recorded intake calls to collect missing information and support quality control.
• Scan, upload, organize, and maintain case documentation within case management systems.
• Prepare, print, scan, and mail legal correspondence and drop letters.
• Assemble client care packages and other administrative materials.
• Maintain accurate client and case records in internal systems.
• Collaborate closely with intake and legal teams to ensure timely case processing.

Required profile

• Bachelor's degree (currently pursuing or completed) in Law, Legal Studies, Paralegal Studies, Political Science, Criminal Justice, or a related field.
• At least 1 year of experience working within a law firm or in legal intake, administration, support, case management, or client services.

Required skills