IVD / Clinical Support

About the role

The IVD / Clinical Support role provides on‑site clinical assistance for in‑vitro diagnostic products in Migori. You will demonstrate laboratory equipment, train healthcare professionals, and support product sales and customer relationships.

Key responsibilities

• Demonstrate and install IVD laboratory equipment for healthcare facilities.
• Train clinicians and laboratory staff on product use and maintenance.
• Troubleshoot technical issues and provide timely resolutions.
• Support sales teams by providing technical expertise during customer visits.
• Maintain accurate records of training sessions and technical support activities.

Required profile

• Diploma, Higher Diploma or Bachelor’s degree in Nursing, Clinical Medicine, Medical Laboratory Science, Biomedical Engineering, Biomedical Sciences or a related field.
• 1–3 years of relevant laboratory or clinical support experience.
• Professional registration or licensing where applicable.
• Strong communication, organisational, computer and problem‑solving abilities.

Required skills

• In‑vitro diagnostic (IVD) product knowledge.
• Laboratory equipment operation and maintenance.
• Technical troubleshooting.