Knowledge Management Specialist

About the role

Food For Education is seeking a Knowledge Management Specialist to design, implement and roll out a comprehensive knowledge management system across the organisation. You will work closely with technology teams and field staff to create an intranet hub that supports learning, operations and collaboration.

Key responsibilities

• Define and launch organisation‑wide document naming conventions, folder structures and taxonomy.
• Establish a knowledge governance framework and run regular review cycles to ensure departmental compliance.
• Build and nurture a Knowledge Champion network in every department, influencing adoption through the COO’s mandate.
• Research, configure and maintain an intranet solution (e.g., SharePoint, Google Sites, Notion, LumApps, WorkVivo, Happeo) as the central knowledge hub.
• Apply change‑management principles to drive user adoption and usability.
• Monitor search analytics, usage metrics and feedback to continuously improve content and system performance.

Required profile

• 5+ years of end‑to‑end design, implementation and rollout of knowledge management systems.
• Experience in large organisations with field staff is a plus.
• Strong research, writing and communication abilities, capable of simplifying complex processes.
• Highly organized, detail‑oriented and able to manage multiple tasks simultaneously.
• Proactive, curious and motivated by a strong sense of ownership.
• Commitment to Food For Education’s mission and values.

Required skills

• SharePoint
• Google Sites
• Notion
• LumApps
• WorkVivo
• Happeo
• Familiarity with AI integration concepts for knowledge management