Manager - Debt Recovery Unit (DRU)

About the role

MyCredit Limited is looking for a proactive, results-oriented Manager for its Debt Recovery Unit, reporting to the Head of Credit at head office. The manager leads and oversees debt recovery operations, develops and maintains recovery strategies, manages the recovery portfolio, oversees asset repossession and disposal, and ensures compliance with company policy and applicable laws, with the aim of improving portfolio quality, reducing the Portfolio at Risk (PAR) and maximising loan recoveries.

Key responsibilities

• Manage all accounts in the unit, engage professionally with clients in arrears and their guarantors, monitor recovery progress and submit weekly portfolio reports; initiate repossession instructions for defaulted assets in line with procedures and law.
• Oversee repossession and disposal of assets, communicate with clients about outstanding balances, authorise release of repossessed motor vehicles after payment conditions are met, issue statutory notices for land-secured accounts and coordinate land disposal with management approval.
• Allocate repossession instructions fairly among appointed auctioneers, verify their and storage yard invoices, oversee payments and submit monthly invoice reports to the Head of Credit by the 5th of each month.
• Liaise with the Legal Department on debt recovery matters, keep records of accounts in ongoing court proceedings and track the progress of legal recovery cases.
• Prepare weekly and monthly recovery reports, analyse portfolio performance and recommend strategies to improve recovery and reduce PAR.
• Resolve customer queries and complaints promptly and maintain good relationships with clients, internal stakeholders and external service providers.
• Lead, supervise and coach the team, monitor performance and promote accountability and continuous improvement.

Required profile

• Diploma or Bachelor's degree in Business Administration, Finance, Accounting, Credit Management or a related field.
• At least five years of proven management experience in debt recovery.
• Experience managing loan recovery portfolios, improving recovery rates and reducing PAR.
• Proven experience in asset repossession, asset disposal and managing external service providers such as auctioneers.
• Team leadership, performance management and strategic debt recovery planning experience.
• Good understanding of debt collection, repossession and asset disposal laws and regulations.
• Professional certification in Credit Management, Finance, Accounting or a related field is an added advantage.

Required skills

• Strong proficiency in Microsoft Excel
• Financial analysis and report preparation

To apply, send your CV and cover letter to the company's HR department by the application deadline of 7 November 2026.