Market Executive (Business Development), MEA

About the role

Trip.com Group, a global travel service provider founded in 1999 and listed on NASDAQ, HKEX and the NYSE, is hiring a Market Executive (Business Development) for its accommodation team. The role supports the East Africa team by managing systems, tools and administrative processes to streamline operations and drive efficiency. It is based in Nairobi, Kenya.

Key responsibilities

• Maintain strong relationships with local hotel partners and visit hotels on site as needed
• Guide new hotel partners on using the extranet system, including managing rates and availability
• Assist with hotel onboarding, including account setup, mapping and ARI management
• Resolve partner issues such as accounting discrepancies, reservation notifications and rate parity concerns
• Conduct market and competitor research to identify trends and opportunities
• Evaluate production data and recommend follow-up actions
• Prepare business review reports and insights as needed
• Coordinate merchandising activities, including special deals and promotions for hotel partners
• Manage hotel accounts as needed to support market performance

Required profile

• Excellent verbal and written communication skills in English
• Proactive, with a strong sense of ownership and accountability
• Team player with a results-oriented mindset, detail-oriented and quick to learn new systems
• Strong negotiation and interpersonal skills
• Creative and able to adapt to change
• At least 2 years of experience in sales, business development or revenue/yield management in online travel, hospitality or e-commerce

Required skills

• Microsoft Word, Excel, Outlook and PowerPoint

What we offer

• A fast-growing environment with strong potential for career growth
• Internal talent movement and global opportunities across functions, business units or regions
• Flexible working arrangements