Marketing & Reservations Coordinator

About the role

SALIX Data, a global provider of BPO, forensic collection, e-discovery, cybersecurity and workflow automation services founded in 1999, is hiring a Marketing & Reservations Coordinator in Nairobi. The role combines driving digital marketing initiatives with supporting reservations and hospitality operations. During quieter marketing periods, the coordinator handles hotel reservations, customer inquiries and booking coordination.

Key responsibilities

• Manage SALIX and client-facing social media channels (LinkedIn, Facebook, Instagram and other approved platforms)
• Develop and schedule content such as social posts, newsletters, email campaigns and promotional materials
• Coordinate digital marketing campaigns, assist with website content updates and track performance metrics and campaign reports
• Support lead generation, event promotion and pre-event communications
• Work with stakeholders on marketing assets and keep communications aligned with brand standards
• Retain about 40-50% of the reservations section: assist customers with bookings, manage changes and confirmations, coordinate with hotel partners and event organizers, maintain records and prepare activity reports
• Support event accommodation programs and customer inquiries

Required profile

• Bachelor's degree in Marketing, Communications, Business Administration, Public Relations, Hospitality Management, Tourism Management or a related field
• At least 2 years of experience in marketing, digital marketing, communications, brand promotion, campaign management or customer engagement
• Demonstrated experience managing social media professionally
• Preferred: Meta (Facebook/Instagram) and LinkedIn marketing, email marketing, hospitality/reservations experience, international client experience

Required skills

• Canva or similar design tools
• Microsoft Office Suite
• Excellent written communication and content creation skills
• Strong organization, project coordination and attention to detail

The position is full-time and office-based, following U.S. Eastern Time schedules, with possible weekend and holiday work and potential relocation. Applications include a resume and a brief cover letter outlining marketing experience and achievements.