Medical Records Specialist

About the role

The Medical Records Specialist supports case progression for a U.S.-based personal injury law firm by managing the request, tracking, organization, and delivery of medical documentation. This position demands meticulous attention to detail and the ability to handle a high volume of requests while collaborating with legal and operations teams.

Key responsibilities

• Request medical records, bills, imaging studies, and related documentation from healthcare providers.
• Follow up consistently with hospitals, clinics, and medical offices to ensure timely receipt of records.
• Track and manage the status of all medical record requests through completion.
• Upload, organize, and accurately label documentation within internal systems and case management platforms.
• Review records for completeness, accuracy, and relevance to each case.
• Identify missing documentation, provider gaps, or discrepancies and escalate issues when necessary.
• Maintain detailed notes and documentation trails for assigned cases.
• Collaborate with legal, pre‑litigation, and operations teams regarding case status and outstanding requests.
• Handle all sensitive medical and legal information in compliance with confidentiality standards.
• Support additional administrative and medical records‑related projects as needed.

Required profile

• 1‑2 years of experience handling medical records within a law firm.
• Proven ability to request, track, and manage medical records from start to finish.
• Strong written and verbal communication skills in English.
• Excellent attention to detail and organizational abilities.
• Capacity to manage multiple priorities and high‑volume workloads while meeting deadlines.
• Comfort with confidential and sensitive information.
• Strong follow‑through and problem‑solving capabilities.

Required skills