Merchant Reconciliation Officer

About the role

A client in the banking sector is looking for an Officer, Merchant Reconciliation in its Operations department, reporting to the Manager, Card Operations, based at the Nairobi head office. The role ensures accurate and timely reconciliation of merchant transactions processed through POS and e-commerce platforms, including card schemes such as Visa, MasterCard and China UnionPay. It is separate from the posting function to maintain segregation of duties.

Key responsibilities

• Perform daily, weekly and monthly reconciliation of merchant transactions across POS and e-commerce platforms, and reconcile settlement reports from card schemes with internal records and GL postings.
• Investigate and resolve reconciliation breaks or mismatches promptly.
• Verify that merchant payments are processed accurately and within agreed timelines, and that commissions are correctly calculated and posted to the General Ledger.
• Reconcile merchant chargebacks and ensure proper documentation and resolution.
• Maintain an up-to-date inventory register for POS devices, SIM cards, paper rolls, chargers, cables and other consumables, covering opening and closing stock, requisitions, consumption rates, stock at risk and upcoming needs.
• Check physical stock against system records in TMS and the Asset Finance register each month, flagging discrepancies for investigation.
• Determine and regularly review re-order levels based on usage trends, lead times and vendor delivery timelines, adjusting them annually and triggering alerts when thresholds are approached.
• Ensure compliance with internal controls, regulatory requirements and Visa/MasterCard scheme rules, keep audit trails, and escalate unresolved issues to the Card Operations Manager with proposed solutions.

Required profile

• Bachelor's degree in Finance, Accounting, Business or a related field.
• Minimum 2-3 years of experience in reconciliation, preferably in a banking or payments environment.
• Familiarity with card scheme operations and merchant settlement processes.

Required skills

• Strong analytical and problem-solving skills, with high attention to detail.
• Proficiency in Excel and reconciliation tools.
• Knowledge of GL systems and financial reporting.
• Ability to work independently and meet tight deadlines.