Network Service Delivery Lead

About the role

We are seeking an experienced Lead, Network Service Delivery (B2B) to oversee enterprise network service delivery governance across multiple operating markets. The role focuses on governance, performance management, process optimisation and operational excellence rather than direct service execution.

Key responsibilities

• Monitor enterprise service delivery performance across markets, track commitments and drive accountability through structured reviews.
• Manage delivery governance frameworks, reporting cadences, aging orders, backlogs and escalations, ensuring recovery plans for delayed deliveries.
• Establish and enforce standardised delivery processes, quality assurance and acceptance testing standards, and evaluate partner performance.
• Facilitate cross‑functional alignment between technical, project, operations and commercial teams, ensuring solutions are delivery‑ready.
• Drive standardisation, automation and adoption of service management, inventory and workforce tools.
• Provide leadership, capability development and a culture of operational excellence for dispersed service delivery teams.

Required profile

• Bachelor’s degree in Electrical, Electronic, Telecommunications Engineering or related field.
• 5‑6 years experience in the telecommunications industry with enterprise network delivery across multiple locations.
• Strong leadership, stakeholder management, problem‑solving and commercial awareness.
• Excellent communication skills and ability to manage priorities in a fast‑paced, multi‑market environment.

Required skills

• Dedicated Internet Access (DIA)
• MPLS Networks
• SD‑WAN
• Fiber, Fixed Wireless and Satellite Connectivity
• IoT Connectivity Solutions
• IP networking and transmission technologies
• Service activation and acceptance testing
• CCNP (or equivalent) certification
• Project Management certification (PMP, PRINCE2) – preferred