NGIS Reservation Agent – Navy Lodging Support

About the role

Amentum is seeking an NGIS Reservation Agent to manage guest reservations for the Navy Gateway Inns & Suites on Diego Garcia. The role supports a unique U.S. Navy lodging program, ensuring a professional and compliant guest experience.

Key responsibilities

• Manage reservations, check‑ins, check‑outs, cancellations, modifications and special requests using approved lodging management systems.
• Provide guest assistance on room availability, policies, amenities and general inquiries.
• Maintain accurate reservation records, occupancy reports and daily logs in line with NGIS procedures.
• Coordinate with housekeeping, maintenance and management to ensure room readiness.
• Verify eligibility for military, government and authorized civilian guests.
• Handle payments, receipts and financial transactions according to guidelines.
• Communicate guest issues and operational updates to supervisors and Navy leadership.
• Support front‑desk operations, phone coverage and administrative tasks.
• Ensure compliance with safety, environmental and quality standards.

Required profile

• 1‑3 years experience in reservations, customer service, hospitality or lodging operations.
• High school diploma or equivalent preferred.
• Valid passport with at least one year validity beyond hire date and ability to travel internationally.
• Ability to meet contract medical requirements and obtain facility credentials.

Required skills

What we offer

• Opportunity to work on a unique U.S. Navy program in a remote island environment.
• Experience supporting military hospitality operations.