Operations Supervisor

Solvo Global · Comté de Nairobi

New

Onsite Mid 🇬🇧 English

Job description

About the role

An Operations Supervisor is needed in Nairobi, Kenya, working on-site in a fast-paced environment. The role leads a team of 12 to 18 employees, drives operational excellence and delivers high-quality customer experiences. An advanced level of English (C1-C2) is required.

Key responsibilities

Lead, coach and motivate the team to achieve performance and quality goals
Manage daily operations, staffing, service levels and customer satisfaction
Foster a culture of accountability, engagement and continuous improvement
Collaborate with the Quality, Training and Recruiting teams
Provide ongoing feedback, recognition and development opportunities
Drive retention strategies and team performance

Required profile

Leadership experience in customer service or contact center environments (preferred)
Advanced level of English (C1-C2)
Positive, solution-oriented mindset and ability to multitask in a fast-paced setting

Questions fréquentes

Le salaire n'est pas communiqué publiquement par le recruteur. Vous pouvez postuler et négocier directement avec Solvo Global.

Cliquez sur "Postuler maintenant" en haut de la page. Vous pouvez importer votre CV en 1 clic — Jobiglo extrait automatiquement vos informations et postule pour vous.

Why are you reporting this job?

Thank you for your report. We will review this job.

Explore further

Salaries, guides and searches in Kenya.

Salary: Operations Manager Based on 15 job offers in Kenya

Salaries by job title

Career advice

Apply in 30 seconds

Enter your email to apply. An account will be created automatically.

Apply now →

By continuing, you accept our terms of use.

Already have an account? Login

A question about this job?

Ask it here: you will get the full job summary by e-mail, right away.

💬 Chat with us on Telegram

Published 3 hours ago

Expires 1 month from now

8 views · 0 interested

Share Log in to earn credits by sharing

Boost your chances

Upload your CV — we will match you with relevant openings.

Analyzing your CV...

Solvo Global

Comté de Nairobi

Related job offers

Emplois à Comté de Nairobi Métier : Call Centers & Telesales