Operations Team Member – Java Express (Kisii)

About the role

Join the vibrant team at Java House Africa Ltd as an Operations Team Member for the Java Express outlet in Kisii. You will play a key part in delivering fast, high‑quality service to guests while maintaining a clean and safe dining environment.

Key responsibilities

• Deliver food orders from the kitchen to tables promptly and accurately, ensuring proper presentation, temperature and quality.
• Communicate order status and guest needs with kitchen and service staff.
• Maintain cleanliness of waiter stations, tables, restrooms and the general kitchen area, following food safety and sanitation guidelines.
• Assist with restocking condiments, opening and closing duties, and waste management including grease‑trap cleaning.
• Take orders, suggest menu items, upsell, present bills and process payments.
• Support wait staff during busy periods to reduce customer wait times.

Required profile

• Good planner with the ability to make quick decisions under pressure.
• Strong interpersonal and problem‑solving abilities; flexible, team‑player, responsible and reliable.
• Customer‑oriented with excellent customer‑care techniques and upselling skills.
• At least 6 months experience as a certified Java House staff member.
• KCSE certificate with a mean grade of C or higher.
• Interest in the hospitality industry and ability to work long hours under pressure.

Required skills

What we offer

• In‑house training in service standards and food safety.
• Opportunities for growth within a leading coffee‑house chain.