P&C Operations Training Specialist

About the role

The P&C Operations Training Specialist ensures that employees and managers have the knowledge and skills needed as People & Culture transformation initiatives roll out. The role owns end‑to‑end training design and delivery for Workday enhancements, process changes, and digital capability rollouts.

Key responsibilities

• Lead the design and delivery of training programs for Workday enhancements, process changes and digital capability rollouts.
• Conduct training needs assessments based on stakeholder impact assessments and define format, timing and audience.
• Create a range of training assets such as job aids, quick reference guides, process guides, facilitator guides and e‑learning content using reusable templates.
• Facilitate live and virtual training sessions for P&C and non‑P&C users, adapting delivery style for different audiences.
• Build an evaluation framework to measure training effectiveness and iterate based on feedback and adoption data.
• Establish and maintain a centralized training library with governance to keep materials current.
• Partner with the Change Management Specialist to align training design with stakeholder readiness findings.
• Track training completion and effectiveness metrics and contribute to broader adoption reporting.
• Conduct post‑implementation reviews on training effectiveness and apply lessons learned.
• Stay current on Workday training approaches and adult learning principles.

Required profile

• 3–5 years of experience in training/learning & development, preferably in system rollouts or process change contexts.
• Experience building training tools, templates or frameworks.
• Solid working knowledge of Workday from an end‑user or training perspective (strong advantage).
• Instructional design background or certification (advantage).
• Experience in a complex, matrixed organization.
• Experience creating micro‑learning content and using tools such as Articulate 360, Adobe Suite, Moodle or equivalent.

Required skills

• Instructional design capability to assess needs, build practical learning materials and adapt content for different roles.
• Confident facilitation of live and virtual sessions for diverse groups.
• Clear and adaptable communication across audiences.
• Data‑aware: define training effectiveness metrics, interpret findings and recommend actions.
• Well‑organized with ability to manage multiple concurrent workstreams.