Production Operations Officer

About the role

A top-tier commercial bank, one of Africa's largest financial institutions, is recruiting a Production Operations Officer through its recruiter. The role provides day-to-day operations support in line with bank policies and procedures, working alongside the Manager/Team Leader of Production Operations. It covers payments processing, settlements, record and document management, account opening, channel activation and maintenance, card and cash functions, payments risk mitigation and reconciliations, as well as processing financial and non-financial transactions.

Key responsibilities

• Receive and verify customer instructions for processing transactions, checking documents and advising on special handling
• Capture transactions in the system, escalate non-compliant ones, remit and settle funds, and meet service level agreements
• Confirm that transactions are processed and authorised by end of day, resolve suspense account entries and file transaction records
• Respond promptly to customer queries and escalate those exceeding the SLA
• Adhere to the Banking Sector Charter, implement compliance, anti-money laundering and sanctions requirements, and follow audit, risk and compliance recommendations
• Operate within budget for taxi use, stationery, telephone and overtime, and comply with the ISO 9001:2015 quality management system

Required profile

• Bachelor's degree in Business or Commerce
• 1-2 years of experience in business support and banking
• Computer knowledge and data entry skills