Public Area Supervisor

About the role

Fairmont Mount Kenya, a luxury hotel within the Mount Kenya Wildlife Conservancy and part of the Accor group, is hiring a Public Area Supervisor in Laikipia, Kenya. The role supervises and coordinates the cleaning, maintenance and presentation of all public areas of the hotel, ensuring high standards of cleanliness, safety and guest satisfaction.

Key responsibilities

• Supervise daily cleaning in lobby and reception, guest washrooms, corridors and staircases, restaurants and bars, meeting rooms and banquet areas, entrances and exterior walkways, spa, gym and kids club.
• Inspect regularly to maintain cleanliness standards, assign duties, monitor staff performance and conduct deep-cleaning of carpets, upholstery, walls, windows and hard floors.
• Follow up on maintenance issues and report defects promptly, and keep public areas ready for guests during conferences, meetings and special events.
• Prepare daily schedules, train and coach attendants, ensure compliance with housekeeping SOPs, and monitor grooming and appearance.
• Control cleaning chemicals and supplies, maintain inventory of public area equipment, report damage and assist in controlling departmental expenses.
• Ensure compliance with safety and sanitation standards, keep wet-floor signs in place, report accidents and hazards, and follow key control and security procedures.
• Provide professional service, handle guest complaints about cleanliness and liaise with Front Office, Engineering, Security and Food & Beverage.

Required profile

• Diploma or degree in Business Administration, Hospitality Management or a related field.
• At least 2-3 years of experience in housekeeping operations, preferably in a luxury hotel; luxury hotel experience is an added advantage.
• Excellent organisational and time-management skills, strong written and verbal communication, attention to detail, ability to multitask and work under pressure.

Required skills

• Advanced proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).

What we offer

• Employee benefit card with discounted rates at Accor properties worldwide.
• Learning programs through the Academies.
• Talent development opportunities within the property and across the group.
• Corporate social responsibility activities, including work on the rehabilitation and release of the Mountain Bongo.