Receptionist - NGO Front Office

About the role

Career Directions Limited is recruiting on behalf of its NGO client in Nairobi. The client is looking for a professional, well-presented and service-oriented Receptionist who will be the first point of contact for visitors, partners and stakeholders and help keep front office operations running smoothly.

Key responsibilities

• Welcome and assist visitors, partners and staff in a professional and courteous way
• Manage the reception area and keep it clean, organised and welcoming
• Answer, screen and direct phone calls and emails promptly
• Receive, record and distribute incoming mail, parcels and official correspondence
• Schedule meetings, manage meeting room bookings and provide administrative support
• Maintain accurate visitor logs and office records
• Support general office administration and carry out other duties as assigned

Required profile

• Bachelor's degree in Business Administration, Office Management or a related field
• At least 3 years of experience in a receptionist or front office role, preferably in an NGO or development organisation
• Excellent communication, customer service and organisational skills

Required skills

• Proficiency in Microsoft Office

To apply, candidates must attach an updated CV, academic certificates and professional certificates.