Relief Manager - Forex Bureau

About the role

A well-established Forex Bureau in Nairobi is looking for a Relief Manager to run the branch in the absence of the Branch Manager and to handle teller duties. The role suits someone with a strong background in foreign exchange, cash handling and customer service who can keep operations compliant with regulatory standards.

Key responsibilities

• Oversee daily operations of the forex bureau when the Branch Manager is away.
• Ensure compliance with financial regulations, anti-money laundering (AML) policies and internal controls.
• Supervise staff and ensure high performance and adherence to service standards.
• Maintain accurate financial records and prepare daily, weekly and monthly reports.
• Process forex transactions, including buying and selling foreign currency, accurately and efficiently.
• Verify customer identification and documentation in line with regulatory guidelines.
• Detect and report suspicious transactions in line with AML regulations.

Required profile

• Degree in Finance, Business Administration or a related field.
• Minimum of 2-3 years of experience in a forex bureau or financial institution.
• Strong knowledge of forex operations, currency exchange and cash handling.
• Experience in customer service, sales and compliance regulations.
• Flexibility to travel across the branches within Nairobi.

Required skills

• Proficiency in financial software and Microsoft Office Suite.

Applications are made through the recruitment agency, which states that it cannot reply to every applicant and that candidates not heard from within two weeks should apply again for other matching roles.