Remote Scheduler (WellSky Experience Required)

About the role

A remote, full-time Scheduler position based in Kenya, working Monday to Friday from 1:00 PM to 10:00 PM EST. The role coordinates caregiver-client scheduling, maintains service quality and supports daily operations. The salary is 42,000 KES.

Key responsibilities

• Manage caregiver schedules and client assignments, and coordinate shift coverage while resolving scheduling conflicts.
• Ensure proper caregiver-to-client matching and communicate schedule updates and service needs with clients and caregivers.
• Answer inbound calls and provide excellent customer service.
• Maintain accurate records in WellSky and other company systems, verify timesheets and support payroll processes.
• Monitor staffing levels and coverage requirements.
• Assist with recruiting, onboarding, orientations and employee documentation, and perform administrative and clerical duties as needed.
• Take part in on-call rotations outside normal business hours.

Required profile

• Advanced English (C1) is mandatory.
• At least 1 year of experience as a Scheduler, with previous scheduling experience in a home care, healthcare, staffing or caregiving environment.
• Hands-on experience using WellSky (required).
• At least 1 year of Customer Service experience.
• Availability for on-call duties when required.

Preferred qualifications

• Experience in home care, healthcare staffing, caregiving coordination or scheduling environments.
• Knowledge of medical terminology.
• Strong organisational and multitasking abilities.