Restaurant Supervisor

About the role

A restaurant in Nairobi CBD is recruiting, through its recruiter, a proactive, organised and customer-focused Restaurant Supervisor to oversee daily operations and support excellent customer service. The supervisor coordinates staff, monitors service quality, ensures hygiene compliance and keeps operations running smoothly during service hours. The position is full-time.

Key responsibilities

• Supervise daily restaurant operations and ensure smooth service delivery.
• Coordinate waiters, cashiers, kitchen staff and other team members as required.
• Ensure customers receive prompt, courteous and professional service, and handle complaints professionally.
• Monitor staff attendance, punctuality, grooming and adherence to workplace procedures.
• Maintain high standards of cleanliness, food hygiene and sanitation.
• Monitor stock levels and coordinate with staff to minimise shortages and wastage.
• Support order processing, service coordination and timely delivery of orders.
• Monitor staff performance, guide improvements and prepare basic operational reports for management.
• Assist with opening and closing procedures, cash-handling controls and daily checks.
• Support staff training and onboarding, and keep equipment, furniture and service areas maintained.

Required profile

• Previous experience as a Restaurant Supervisor, Assistant Restaurant Manager, Team Leader or in a similar hospitality role.
• Good understanding of restaurant operations, customer service and food hygiene.
• Ability to work under pressure and with minimal supervision.
• High levels of integrity, responsibility and attention to detail.
• A certificate or diploma in Hospitality Management, Food and Beverage Service or a related field is an added advantage.

Required skills

• Strong leadership, communication and interpersonal skills.
• Problem-solving and the ability to handle customer complaints calmly.
• Good organisational skills and basic reporting abilities.

The stated salary is KES 21,000 - 24,000 per month; only shortlisted candidates will be contacted.