Senior Hostess

About the role

Apt Resources has been retained by a renowned Restaurant Management Group in the UAE to source and select experienced Senior Hostesses for its existing restaurants. The group owns and manages several award-winning premium restaurants in Dubai. As Senior Hostess, you will welcome guests warmly, ensure smooth service throughout the meal, and act as a point of reference for other hostesses while working closely with service, production and wider restaurant teams.

Key responsibilities

• Serve as the first point of contact for guests and greet and seat them
• Manage reservations, waitlists, seating plans and special requests, and monitor dining-room availability, safety, cleanliness and guest well-being
• Maintain menus, place settings, tables, work areas, supplies and restaurant presentation to company standards
• Communicate menu and item availability, answer guest questions and support guests with disabilities within established guidelines
• Coordinate with service, production and other departments for seamless service delivery
• Guide and assist other hostesses, share information clearly and document updates for management
• Complete opening, closing, side-work, restocking, reporting, security and daily cleaning duties
• Follow grooming, confidentiality, quality, health, safety, security, OHS, emergency and environmental procedures, and report incidents, hazards, injuries and maintenance issues
• Attend training and meetings and carry out other duties as business needs change

Required profile

• High school diploma or G.E.D. equivalent
• 3-5 years of related hospitality or restaurant front-of-house experience
• Experience greeting and seating guests, managing special requests and reservations/waitlists, and answering guest questions
• Good command of English
• Availability to work evening shifts, weekends, holidays and late service hours

Required skills

• Basic knowledge of international cuisine and wines
• Experience with SevenRooms, OpenTable or similar reservation and guest booking systems

What we offer

• Competitive salary to match local industry standards