Retail Underwriting Analyst

About the role

The Retail Underwriting Analyst provides technical support to the underwriting team, ensuring effective risk assessment, accurate policy processing, and high levels of customer service.

Key responsibilities

• Prepare policy documents accurately and within established timelines.
• Assess proposed risks in line with underwriting standards.
• Provide management information to support business growth.
• Facilitate information flow between Finance, Operations, Sales & Distribution.
• Reinstate eligible lapsed policies and maintain detailed underwriting records.
• Review proposal forms for compliance and quality.
• Deliver high‑standard customer service via walk‑ins, calls and email.
• Resolve policy‑related issues with intermediaries and clients.
• Reconcile underwriting transactions and cancel policies for non‑payment as required.

Required profile

• Bachelor’s degree in Business or related field.
• Professional insurance qualification (e.g., ACII, AIIK, LOMA).
• Minimum two years’ experience in the insurance industry.
• In‑depth understanding of life insurance operations and regulatory requirements.
• Knowledge of underwriting and claims procedures.
• Excellent organisational and stakeholder management skills.
• Strong customer service and communication abilities.