Sales Administrator – Manufacturing

About the role

The Sales Administrator will support the Sales & Marketing Manager and the broader sales team to meet cash‑flow targets and ensure prompt handling of customer queries. The role is pivotal in positioning the company as the preferred container‑glass supplier in Eastern Africa.

Key responsibilities

• Generate quotations for existing and potential customers.
• Process customer orders, track delivery status and prepare pre‑shipment and commercial export documents.
• Prepare daily, weekly and monthly sales performance reports.
• Update customer stock levels in spreadsheets and share with stakeholders.
• Respond to sales enquiries and follow them through to conclusion.
• Coordinate with warehouse, QA and logistics to confirm stock availability and dispatch.
• Maintain and share a weekly Pending Delivery Summary with customers.
• Support the maintenance of all management systems within the area of jurisdiction.

Required profile

• Bachelor’s degree in a business‑related field (marketing qualification desirable).
• At least three years of experience in a busy commercial environment, with a minimum of two years handling customers.
• Strong attention to detail, results‑driven and passionate about customer service.
• Excellent interpersonal skills and ability to build rapport with external stakeholders.

Required skills

• Proficiency in SAP for order creation, billing and delivery.