Sales and Administrative Assistant

About the role

Brites Management Services is hiring a full-time Sales and Administrative Assistant in Mombasa for its branch office in the IT solutions industry. The role covers customer service, sales support, stock management and basic administration.

Key responsibilities

• Attend to walk-in customers promptly and courteously, direct visitors to the right departments and handle calls, emails and other communications professionally.
• Follow up on customer enquiries to convert them into sales, and conduct post-sale follow-ups to gather feedback.
• Market company products through cold calling, prospecting, negotiation and closing sales.
• Organize and maintain clean, orderly product displays in the branch office.
• Manage day-to-day branch operations and coordination.
• Manage branch stock: receive, issue, track and update stock records, and coordinate timely replenishment.
• Receive machines and equipment sold by the company for repair, issue job cards, hand them to technical staff, track repairs and notify customers when they are ready for collection.
• Ensure service and maintenance charges are paid before releasing machines or equipment.
• Perform cashiering duties with accurate transaction entry and invoicing, and prepare correspondence and administrative documents.

Required profile

• Diploma or degree in Business Administration, Sales & Marketing, Customer Service or a related field.
• Minimum 2-3 years' experience in sales, administration, customer service or branch operations.
• Experience with ICT equipment or technical products is an added advantage.

Applications are made by sending a CV to the company's recruitment team; interviews are held on a rolling basis until the position is filled, and only shortlisted candidates are contacted.