Sales & Operations Assistant

About the role

Tandeli, an artisan bakery in Nairobi, is looking for a detail‑oriented Sales & Operations Assistant to support daily front‑of‑house and back‑office activities. You will work closely with the bakery team to manage orders, customer service, inventory, and administrative tasks in a fast‑moving start‑up environment.

Key responsibilities

• Process online orders through the CRM and ensure accurate payment verification.
• Guide new customers on the ordering process and communicate baking schedules.
• Consolidate daily delivery lists, coordinate with delivery partners, and oversee packing and dispatch.
• Handle day‑to‑day administrative duties, including Odoo POS tasks, statutory PAYE payments, and purchase order management.
• Monitor inventory levels, place supply orders with vendors, and maintain organized filing systems.

Required profile

• Minimum 2 years experience in customer service or administrative roles in Kenya.
• Familiarity with Odoo POS or a similar point‑of‑sale system.
• Basic understanding of accounting principles.
• Experience working in a start‑up environment.
• Proficiency with Microsoft Office.

Required skills

• Odoo POS
• Microsoft Office (Excel, Word, Outlook)
• CRM usage for e‑commerce sales

What we offer

• Full‑time position (45 hours/week) with a dynamic team.
• Opportunity to grow within a growing artisan bakery.
• Hands‑on experience in both sales and operations.