SDR Supervisor

About the role

Oasis Outsourcing is looking for a highly motivated SDR Supervisor to lead, develop and mentor a high-performing Sales Development team in Nairobi. The role drives team performance, coaches SDRs, ensures KPI achievement and maintains operational excellence, and suits someone with a background in sales leadership, outbound sales and performance management.

Key responsibilities

• Lead, coach and develop a team of SDRs to achieve and exceed performance goals
• Monitor key sales metrics such as outbound calls, lead generation, meeting bookings, conversion rates, CRM accuracy and productivity
• Run regular coaching sessions, performance reviews and one-on-one meetings, and create Performance Improvement Plans when needed
• Lead quality assurance through call reviews, role-playing and training sessions
• Ensure compliance with sales processes, prospecting frameworks, CRM standards and communication guidelines
• Analyse performance data and prepare daily, weekly and monthly reports
• Identify process improvements, collaborate with leadership on sales strategy and develop future team leaders

Required profile

• Minimum 3 years of leadership experience in SDR/BDR team management, outbound sales, call center operations, appointment setting or high-volume sales environments
• Proven experience managing KPI-driven sales teams
• Advanced or fluent English
• Strong leadership, coaching and people-management skills, plus analytical, reporting and organisational skills
• Preferred: comfort in fast-paced, high-performance settings and passion for team development

Required skills

• Experience managing CRM and sales technology platforms
• Preferred: Salesforce, HubSpot, Apollo.io, dialers, sales automation tools and sales reporting platforms

What we offer

• Paid training
• Career growth and leadership development programs
• Exposure to international sales operations