Senior Officer - Premium Administration

About the role

Jubilee Insurance is hiring a Senior Officer for its Premium Administration team in Nairobi. The role oversees premium collections and insurance operations, supporting the Assistant Manager – Premium Administration with technical support and operational insights.

Key responsibilities

• Administer Direct Debit Arrangements (DDAs) and related premium collection activities
• Ensure accurate mandate management, timely collections, efficient reconciliations and resolution of collection exceptions
• Monitor performance, maintain data integrity and strengthen operational controls
• Identify process improvements and provide technical support to the Assistant Manager
• Ensure compliance with established procedures and regulatory requirements

Required profile

• Bachelor's degree in Insurance, Finance, Business Administration or a related field
• At least three years' relevant experience in premium administration, insurance operations, collections, banking operations or a related financial services role
• Diploma in Insurance, LOMA, CII, IIK or an equivalent professional qualification is an added advantage

Required skills

• Demonstrated experience in DDA administration, mandate management, premium collection monitoring, failed collections, premium allocation and financial reconciliations
• Experience managing outstanding and suspense items, preparing operational reports and analysing collection performance
• Ability to investigate operational issues independently and work with banks, intermediaries and customers
• Handling complex transactions and recommending process improvements is an added advantage

To apply, candidates should submit their application through the recruiter's service, quoting the job reference number and position, by 6 November 2026.