Service Manager - Automotive Dealership (East Africa)

About the role

Achyutam International is recruiting a Service Manager for an automotive and commercial vehicle dealership in East Africa. The role covers aftersales operations including vehicle servicing, maintenance, spare parts sales and accident repair, reporting to the General Manager or Head of Operations. The successful candidate will lead technical teams, ensure compliance with manufacturer standards and drive service revenue and profitability.

Key responsibilities

• Oversee the service department, coordinating service advisors, technicians, spare parts staff and workshop teams, and set procedures to improve productivity and quality.
• Manage daily workshop activities, repair quality, job timelines, vehicle turnaround and accident repair, in line with manufacturer guidelines.
• Grow revenue through servicing, repairs, spare parts sales and additional aftersales services, and monitor margins and profitability.
• Oversee spare parts sales, procurement, inventory planning and stock availability, working with suppliers on pricing and delivery.
• Handle customer complaints, build relationships with corporate clients and fleet operators, and strengthen customer loyalty.
• Lead and develop service advisors, technicians and mechanics, set targets, identify training needs and promote a customer-focused culture.
• Ensure compliance with manufacturer specifications, industry regulations, workplace safety and environmental and health requirements.

Required profile

• Bachelor's degree or diploma in Mechanical Engineering, Automotive Engineering or a related technical discipline; automotive diagnostics, service management or dealership operations certification is an advantage.
• Minimum 8-10 years of experience in automotive service, workshop management or aftersales operations.
• Proven experience as a Service Manager, Workshop Manager, Aftersales Manager or similar leadership role; previous dealership experience strongly preferred.
• Experience with ISUZU vehicles and commercial vehicle dealerships is a significant advantage.

Required skills

• Vehicle diagnostics, mechanical repairs, preventive maintenance and spare parts management.
• Managing service revenue, workshop productivity, departmental budgets and profitability.
• Leading technical teams and managing customer relationships.