Store Opening Supervisor – Operations Manager

About the role

We are expanding an international tea brand and need a Store Opening Supervisor to lead new store launches in Kenya. You will manage pre‑opening preparations, train staff, and ensure each outlet opens on schedule and meets brand standards.

Key responsibilities

• Oversee end‑to‑end new store opening tasks, including renovation checks, equipment installation, inventory setup and timeline coordination.
• Recruit, onboard and train local staff on product preparation SOPs, POS systems, hygiene and customer service standards.
• Conduct pre‑opening drills and soft launches to validate operational readiness.
• Provide on‑site supervision during the opening phase, monitoring product quality, service speed and store cleanliness.
• Track early‑stage sales and operational KPIs, identify issues and implement improvements.
• Support store managers with operational challenges such as customer complaints, equipment failures or staffing gaps.
• Act as the liaison between headquarters and local stores, delivering ground‑level feedback and coordinating resources.

Required profile

• Minimum 3 years of experience in store operations or supervisory roles within F&B or retail chains, preferably with new‑store opening exposure.
• Strong problem‑solving abilities and capacity to work under pressure in a fast‑paced environment.
• Excellent communication and team‑training skills.
• Willingness to travel between store locations during opening phases.
• Experience with tea or beverage chain brands is a plus.

Required skills

• POS systems

What we offer

• Monthly salary of USD 300.
• Career growth within a fast‑expanding international brand.
• Training and support from an experienced regional team.