Tour Consultant – Nairobi

About the role

A leading company in the tourism and hospitality sector, recruited through Summit Recruitment & Search, is looking for a Tour Consultant in Nairobi to support its B2B travel operations. The role covers international agent relationships, safari and beach itineraries, and booking coordination across Kenya and Tanzania.

Key responsibilities

• Manage enquiries from partner travel agencies and develop tailored safari and beach proposals.
• Create competitive, profitable and well-structured itineraries with accurate quotations and strong commercial margins.
• Build and maintain strong relationships with key B2B partners to drive repeat business.
• Coordinate end-to-end bookings, including accommodations, transfers, flights, rail, guides, vehicles, insurance and activities.
• Maintain accurate documentation, booking records, confirmations, vouchers and communication logs.
• Provide clear, timely updates to agents on availability, booking conditions and itinerary changes.
• Handle issues raised by partner agencies and resolve them quickly.
• Stay informed about tourism trends, destination updates and new products in Kenya and Tanzania.

Required profile

• Strong command of French, especially reading and writing (mandatory).
• Minimum 5 years' experience selling safari and beach packages in a B2B environment.
• Deep knowledge of safari circuits, beach destinations, seasons, accommodation types and travel logistics in Kenya and Tanzania.
• Proven ability to manage margins, negotiate rates and create profitable quotes.
• Exceptional relationship-building, communication and account management skills.
• Detail-oriented, with strong problem-solving and operational coordination abilities.
• Ability to work in a fast-paced environment with quick turnaround times.