Tour Host & Partnerships Officer (Mombasa)

About the role

The Tour Host & Partnerships Officer will deliver guided studio sessions for visitors and build a referral network across the coastal hospitality sector. The role is based on‑site in Mombasa and requires strong presentation skills and the ability to manage partner relationships.

Key responsibilities

• Deliver guided studio sessions in English and Italian for groups and individual participants.
• Present each collection with accurate references to maker, origin, material and technique.
• Identify, engage and secure referral partnerships with hotels, resorts, villas, guides and tour operators in Watamu and Malindi.
• Maintain the partner booking code system, prepare referral payment schedules and communicate session schedules and offers.
• Manage guest arrivals, bookings, enquiries and collect post‑session reviews on platforms such as TripAdvisor and GetYourGuide.
• Record daily attendance, bookings and referral sources; submit session and partnership reports to the Marketing Director.

Required profile

• Diploma or degree in Tourism Management, Hospitality Management, Travel Operations or related field, or equivalent experience.
• Minimum 2 years experience in tourism, hospitality, guiding, guest relations or sales.
• Professional fluency in spoken English.
• Residence in Watamu or Malindi or willingness to relocate to the area.
• Proficiency in WhatsApp Business, Google Sheets and online booking platforms.
• Optional: working knowledge of Italian and established contacts in the Kenyan coastal hospitality sector.

Required skills

• WhatsApp Business
• Google Sheets
• Online booking platforms