Tour Staff Administrator

About the role

The Tour Staff Administrator provides administrative and operational support to the Tour Operations team, ensuring accurate documentation, travel logistics and communication for smooth tour delivery across the region.

Key responsibilities

• Compile, verify and organize pre‑trip documentation for Tour Staff, maintaining compliance records such as passports, driver’s licences and certificates.
• Maintain internal Tour Staff website, Slack channels and resource portals, uploading itineraries and trip planners.
• Coordinate travel logistics for Tour Staff relocations, including flights, accommodation and ground transfers.
• Support finance with invoice sorting, data entry and administrative processing, and prepare monthly newsletters and customer‑feedback reports.
• Provide administrative support for internal meetings, staff training, engagement events and venue bookings.

Required profile

• At least 1 year experience in tourism or travel operations, preferably with G Adventures.
• Passion for African culture, geography and people.
• Strong written and verbal communication skills, able to present data and work across cultures.
• Ability to stay calm under pressure, manage crises and prioritize safety.
• Willingness to work flexible schedules, including weekend shifts and emergency phone coverage.

Required skills

• Microsoft Office
• Google Sheets
• Slack
• Polaris (internal scheduling system)

What we offer

• Competitive total rewards package with exclusive travel perks.
• Additional days off, including on your birthday.
• Vacation time and enhanced parental leave.
• Employee recognition program and learning & growth opportunities.
• Employee resource groups.