Bancassurance Manager

About the role

Old Mutual is looking for a Bancassurance Manager in Nairobi to lead the execution of its bancassurance strategy and the performance of its bancassurance portfolio across Life, General, Medical, Pensions and other product lines. The role grows sustainable, customer-focused distribution through bank and partner channels while ensuring strong collections, service quality, complaint resolution and team performance.

Key responsibilities

• Drive growth across corporate life, retail Life, group Life, General, Medical, Pensions and other lines, balancing new business, retention, persistency, customer value and sustainable revenue.
• Oversee portfolio performance, including revenue, costs, budgets and forecasts within delegated authority, and identify performance gaps early.
• Assess market, channel and customer opportunities and recommend product, pricing, service or distribution changes.
• Monitor banks' performance and help implement strategies to turn opportunities into results.
• Work jointly with Branch Relationship Managers and regional managers, set sales targets, monitor sales activities and report regularly to senior management.
• Implement sales strategies to maximise revenue and market penetration, and foster a customer-centric culture.
• Handle customer inquiries, complaints and feedback promptly, and set oversight of collections with partners to improve payment completion and address arrears.
• Foster team capability, collaboration and delivery of strategic initiatives.
• Ensure adherence to compliance, anti-money laundering (AML) and sanctions policies, including KYC, ongoing and enhanced due diligence, and escalation of suspicious activity to the Risk and Compliance Office.

Required profile

• Over 6 years of experience in the insurance industry, with a focus on bancassurance distribution and successful sales leads closure.
• Bachelor's degree in Commerce, Business Administration or a related discipline.
• ALMI qualification with demonstrated progress towards FLMI; FLMI is an added advantage.
• NQF Level 5 education or equivalent.

Required skills

• Excellent verbal and written communication, negotiation and analytical skills.
• In-depth knowledge of insurance products, regulations and market trends.
• Leadership ability to motivate and inspire teams.
• Ability to multitask, prioritise and meet deadlines in a fast-paced environment.
• Knowledge of life insurance products and operations is an added advantage.