Business Growth and Development Manager – Multiple Branches

About the role

The Business Growth and Development Manager will lead the Githurai, Kiambu and Nyeri branches of Faulu MFB, driving portfolio growth, digital adoption and Bancassurance through client acquisition, retention and strong relationship management.

Key responsibilities

• Develop and implement branch business initiatives aligned with Faulu’s overall strategy to achieve growth and profitability targets.
• Lead a team of advisors, set performance targets, coach staff and ensure high‑performing, motivated teams.
• Manage customer relationships, develop account plans, and drive cross‑selling of financial products.
• Identify new business opportunities, nurture partnerships with community and government stakeholders, and monitor market trends.
• Oversee branch operations, budgeting, cost management and compliance with risk policies.
• Promote Faulu’s brand visibility through community engagement and coordinated marketing activities.

Required profile

• Proven leadership experience in a banking or financial services environment, with a track record of achieving sales and growth targets.
• Strong customer‑relationship management skills and ability to develop strategic partnerships.
• Excellent communication, coaching and people‑development capabilities.
• Ability to analyse financial performance, manage budgets and ensure compliance with risk and regulatory standards.