Business Quality Control Manager

About the role

The Business Quality Control Manager leads the Business Quality Control (BQC) team to ensure loan file quality, accurate valuation checks, and compliance with audit standards. Reporting to the Head of Business Quality Control and Head of Risk Management, the role focuses on improving audit ratings and mitigating operational risks.

Key responsibilities

• Manage and coach the BQC team, ensuring adherence to job descriptions, policies, and procedures.
• Monitor and achieve approved business quality control plans, delivering regular reports to senior management.
• Conduct inspections of suspicious cases, spot checks, and trend analysis of loan growth across portfolios.
• Perform site visits to assess collateral valuation, loan quality, and business operations.
• Identify operational and process gaps, providing recommendations to senior leadership.
• Deliver training on new guidelines, processes, memos, and policies at least annually.
• Maintain confidentiality of bank and customer information in line with the bank’s code of conduct.

Required profile

• University degree in Banking and Finance, Accounting, Economics or a related field.
• Minimum of 3 years experience in internal audit.
• Strong communication skills in spoken and written English.
• Effective time‑management and problem‑solving abilities.
• Professional skepticism and a proactive attitude in a challenging environment.

Required skills