Clothes Shop Attendant

About the role

Brites Management Services is hiring a full-time Clothes Shop Attendant for its Eastleigh, Nairobi location. The role covers customer service and sales, shop merchandising, social media promotion and online sales, and handling cash and daily sales records.

Key responsibilities

• Welcome customers, understand their needs and give friendly, professional advice on clothing, recommending outfits and upselling.
• Handle customer inquiries, complaints and feedback while building lasting relationships.
• Keep clothes properly arranged, displayed, labelled and neat, and monitor stock levels, receive new stock and help with regular stocktaking.
• Promote products on Instagram, Facebook, TikTok and WhatsApp, take product photos and videos, and turn online inquiries into sales.
• Receive payments by cash, M-Pesa and other approved methods, record daily sales, issue receipts and reconcile cash and merchandise.

Required profile

• Minimum KCSE (Form Four) certificate.
• At least 6 months of experience in retail sales or clothes shop operations.
• Honest, trustworthy and responsible, well organised and attentive to detail.
• Able to work in a busy retail environment.

Required skills

• Good customer care and communication skills.
• Conversant with Instagram, Facebook, TikTok and WhatsApp.
• Basic knowledge of online marketing and product promotion.
• Good interpersonal and selling skills.

Applications are made by sending a CV to the employer's recruitment team; interviews are held on a rolling basis until the position is filled, and only shortlisted candidates are contacted.