Control Tower Officer (M/F)

About the role

AGL (Africa Global Logistics), a multimodal logistics operator (port, logistics, maritime and rail) in Africa and part of the MSC Group, is hiring a Control Tower officer in Nairobi on a fixed-term contract. The role covers monitoring fleet movements, stock reports and yard operations, and coordinating with carriers, suppliers and partners to keep service levels high.

Key responsibilities

• Ensure service delivery by following up with the local team so cargo is delivered in line with SLAs.
• Monitor fleet movements in and out of site, check that turn-around time data is recorded and analysed, and share reports.
• Review stock management reports and ensure they match the financial position.
• Oversee and guide yard marshals to comply with site safety and security standards.
• Call in trucks using the Flow system into site and to offloading/loading areas, balancing site capacity to avoid congestion.
• Monitor and report on yard marshals' flow system operations and handle exceptions, escalating incidents and violations in real time.
• Enter data, update records and share reports as directed.
• Communicate with carriers, suppliers and partners to confirm status and resolve issues quickly.
• Assist with office management and give status updates to customers and internal teams.
• Collaborate with planning, transport, warehouse, procurement and customer service teams.

Required profile

• Bachelor's degree in Supply Chain Management, Logistics, Operations, Business or a related field.
• 2 to 5 years of experience in operations, logistics, planning or supply chain control tower environments.