Country Store Manager

About the role

The Country Store Manager will lead inventory management, retail operations, and reverse logistics across Sun King's nationwide network. This role ensures inventory accuracy, operational efficiency, and system compliance across more than 160 retail locations while managing a large team and monthly inventory movements exceeding $1.5 million.

Key responsibilities

• Oversee operational delivery for retail shops and field inventory processes across the country within defined SLAs.
• Maintain healthy inventory availability and replenishment, targeting >90% stock availability with <3% stock‑out rate.
• Ensure field inventory accuracy >98% and compliance with FIFO concepts, minimizing aging inventory.
• Coordinate reverse logistics for serialized and unserialized inventory, achieving <7‑day turnaround with >99% accuracy.
• Drive governance and stabilization of ERP (SAP), in‑house CRM, and related operational systems.
• Lead user acceptance testing for system changes and ensure data integrity.
• Develop and execute annual field operations strategy, focusing on efficiency gains and digital transformation.
• Create and maintain operational dashboards and performance reports for management review.
• Guide and develop the capabilities of the field operations team.

Required profile

• Responsible for overseeing inventory management, retail operations, and reverse logistics across a nationwide network.
• Steering a large team and managing inventory movements exceeding $1.5 million monthly.
• Driving process improvements, performance management and cross‑functional teamwork.

Required skills

• SAP (ERP system)