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This job expired on 21/10/2026. It no longer accepts applications.
Customer Experience Officer
Vision Plus Kenya · Mombasa
Job description
About the role
The Customer Experience Officer is the first point of contact for Vision Plus customers at the service centre in Mombasa. Working under the Service Center Manager, the role involves welcoming walk‑in customers, handling phone and social‑media enquiries, creating and closing job cards, supporting merchandise sales and maintaining accurate stock records.
Key responsibilities
- Greet and assist walk‑in customers, answer calls and respond to social‑media enquiries, providing accurate repair status and warranty information.
- Create, update and close job cards with complete customer, product and fault details, coordinating with technicians.
- Promote and sell merchandise and accessories, record all sales in the approved system and meet sales targets.
- Maintain accurate inventory records, conduct regular stock counts, reconcile variances and report discrepancies.
- Ensure the service centre is clean, organised and complies with 5S standards, and report any facility or safety issues.
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Vision Plus Kenya
Mombasa
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