Customer Growth Associate (Technical)

About the role

Tamu Labs is an early-stage company building AI-native operating systems in East Africa, focused on hospitality and retail systems and enterprise contracts. It is hiring a Customer Growth Associate (Technical) in Nairobi to grow TamuPOS from the ground up. This is a generalist role: you will sell the product, set it up, support users and help improve it.

Key responsibilities

• Merchant acquisition: identify, approach and close restaurant and café merchants across Nairobi, run demos, handle objections, own the pipeline and turn single-location clients into long-term partners.
• Deployment: take new clients live end-to-end, including account configuration, menu structure, payment integration and hardware; train cashiers and managers on site, in person.
• Building: use the provided training on the company stack to reproduce bugs, write fixes and build small tools and integrations that unblock a specific merchant.
• Support: act as the first line for merchants via WhatsApp, phone and email, Monday to Saturday, 8:00 AM to 8:00 PM, with two hours reserved for critical issues.
• Product: report recurring pain points so they can shape what is built next.

Required profile

• A generalist who acts without waiting to be told what to do.
• Detail-oriented with a QA mindset, comfortable selling and client-facing and composed.
• Technically curious and able to learn tools quickly; no prior coding required.
• Based in Nairobi, with in-person work across the city.

What we offer

• A ground-floor opportunity as the first hire in Kenya, helping shape the product, culture and go-to-market strategy.
• Exposure to sales, operations, QA, customer success and technical tools.
• Direct, visible impact on the business every week.

To apply, send a short note explaining why the role fits you and what you would bring to TamuPOS.