Customer Service Associate

About the role

The Customer Service Associate will be the primary point of contact for inbound customer calls, providing product information, handling complaints, and ensuring a smooth communication flow between customers and internal teams. This full‑time, on‑site position is based in Silver Spring and offers the chance to work in a fast‑paced service environment.

Key responsibilities

• Answer inbound calls and respond to customer inquiries via phone and email.
• Document incidents, process forms, and forward requests to supervisors as needed.
• Create estimates, invoices, and place orders with vendors.
• Assist the Sales Manager with bid preparation, follow‑up, and post‑sales activities.
• Perform data entry, review documents for accuracy, and manage routine administrative tasks.

Required profile

• Excellent oral and written communication skills.
• Ability to multitask in a fast‑moving environment.
• Detail‑oriented, self‑starter with strong organizational abilities.
• Comfortable working in a diverse, small‑team setting.

Required skills

• Proficiency with Microsoft Office applications.

What we offer

• Competitive compensation and benefits package.
• Opportunities for professional growth within a supportive team.
• Positive workplace culture focused on teamwork and customer satisfaction.