Customer Service & Logistics Specialist

About the role

Omya is seeking a Customer Service & Logistics Specialist to manage the full order lifecycle, act as the primary contact for customers, and coordinate shipments across international borders. The role blends customer service with supply‑chain execution in a fast‑paced industrial environment.

Key responsibilities

• Enter and process customer orders through the ERP system, ensuring accuracy and timely invoicing.
• Serve as the main point of contact for assigned customers, handling inquiries on orders, deliveries, pricing, product information, samples and documentation.
• Support quotation preparation and collaborate with sales teams on offers.
• Coordinate with suppliers, freight forwarders, customs agents and warehouse providers to guarantee on‑time shipments and proper trade documentation.
• Prepare and manage import/export paperwork such as commercial invoices, bills of lading, packing lists and certificates.
• Monitor order status, flag delays, and communicate updates to customers and internal stakeholders.
• Handle customer complaints and claims together with sales and quality teams.
• Oversee warehouse dispatch, inventory follow‑up and transportation arrangements as needed.
• Maintain accurate records in the ERP system and ensure post‑goods issue and billing are completed.
• Assist accounts receivable with order‑related follow‑up and evaluate logistics service provider performance.

Required profile

• Bachelor’s degree in Logistics, Supply Chain, Business Administration, Economics, Engineering, Accounting or a related field.
• Minimum 2 years of experience in customer service, logistics, supply chain or order management, preferably in industrial manufacturing, chemicals or distribution.
• Experience with international trade operations, import/export documentation and shipment coordination.
• Fluency in English and the local language; additional languages are a plus.

Required skills

• Proficiency with ERP systems such as SAP or QuickBooks.
• Strong working knowledge of Microsoft Office applications.

What we offer

• Opportunity to work for a global leader in industrial minerals and specialty chemicals.
• Collaborative environment with cross‑functional teams.
• Professional development in logistics and customer service.