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This job expired on 19/07/2026. It no longer accepts applications.
Customer Service Manager
OnlineJobs.PH · Customer
Job description
About the role
Greatgoodie LLC, a fast‑growing fashion dropshipping company, is looking for an experienced Customer Service Manager to lead its remote support team. You will ensure high‑quality service across multiple Shopify stores in international markets.
Key responsibilities
- Supervise, mentor and support a team of customer service agents.
- Develop, document and maintain SOPs for consistent service delivery.
- Handle complex customer escalations with professionalism.
- Track and analyse performance metrics, providing actionable feedback.
- Organise regular training sessions to upskill the team.
- Prepare daily, weekly and monthly performance reports.
Required profile
- Minimum 3 years in a customer service leadership role.
- Fluent English with excellent written and verbal communication.
- Not currently employed in another full‑time position.
- Available for weekly team calls.
Required skills
- Proficiency with Re:amaze.
- Experience using Shopify.
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