Customer Service Representative

About the role

We are looking for a motivated Customer Service Representative to handle a high volume of inbound calls and sales inquiries. The successful candidate will evaluate customer needs, provide accurate information, and ensure each interaction ends with a satisfied customer.

Key responsibilities

• Answer a large number of incoming calls and sales inquiries.
• Identify and assess customer requirements to deliver appropriate solutions.
• Maintain honest and active communication to build trust with customers.
• Provide truthful, valid, and comprehensive information using appropriate techniques.
• Respond promptly to queries, propose suitable remedies, and monitor resolution.
• Keep detailed logs, manage customer accounts, and organize related paperwork.
• Follow company policies, rules, and communication protocols.
• Go beyond standard service to engage and delight customers.

Required profile

• Minimum of 2 years experience in a similar customer‑service role.
• Ability to work independently without supervision.
• Experience handling comments and chats on social‑media platforms.
• Adaptable with proven experience in phone, chat, and email handling.
• Sound judgment on returns, adhering to company guidelines.
• Available to start as soon as possible and not currently employed elsewhere.

Required skills

• Phone handling
• Chat handling
• Email handling
• Social‑media comment management

What we offer

• Opportunity to work in a dynamic, customer‑focused environment.
• Potential for growth based on performance.