Customer Service Representative

About the role

We are seeking a friendly and helpful Customer Service Representative to be the first point of contact for our customers. You will assist with product inquiries, orders, and ensure a delightful experience with Stalks N Spice.

Key responsibilities

• Respond to customer inquiries via phone, email, and chat promptly.
• Help customers place orders, track shipments, and process returns.
• Handle complaints professionally and escalate when necessary.
• Provide accurate information about our spices and food products.
• Document customer feedback and share insights with the team.
• Maintain accurate customer records in our CRM system.

Required profile

• Graduate in any discipline.
• 1‑3 years of experience in customer service, preferably in e‑commerce or retail.
• Excellent verbal and written communication in English.
• Patient and calm approach to handling customer issues.
• Ability to manage multiple customer interactions simultaneously.

Required skills

• Proficiency with CRM tools.
• Basic computer applications.

What we offer

• Supportive and friendly team environment.
• Training on premium food and spice products.
• Growth opportunities in customer experience.
• Comfortable office setting.