Customer Service Representative
Frank's Glass · Customer
Job description
About the role
The Customer Service Representative provides effective support to both internal and external customers, leveraging deep knowledge of company products and programs. The role works closely with the sales team and other service departments to ensure a seamless customer experience.
Key responsibilities
- Provide timely and accurate information on order status and product details.
- Process customer orders, changes, and returns following department policies.
- Handle collections and credit application processing.
- Reconcile vendor acknowledgements to expedite order fulfillment.
- Report service failures or customer concerns to management.
- Collaborate with the sales team to exceed service expectations.
Required profile
- High school diploma or equivalent.
- 3‑5 years of customer service experience.
- Strong communication, problem‑solving, and time‑management abilities.
- Ability to work full‑time, Monday‑Friday 8 am‑5 pm and one Saturday per month.
Required skills
What we offer
- Professional office environment with standard office equipment.
- Full‑time, stable schedule with occasional Saturday work.
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Published 1 month ago
Expires 14 hours from now
81 views · 0 interested
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Frank's Glass
Customer