Customer Service Virtual Assistant

About the role

We are looking for a proactive Customer Service Virtual Assistant to support our executive team and enhance our customer experience. Working remotely, you will act as the first point of contact, manage communications, and ensure smooth administrative operations.

Key responsibilities

• Schedule meetings, coordinate travel, and maintain the executive’s calendar.
• Handle incoming emails, phone calls, and other communications, serving as the primary contact point.
• Prepare documents, reports, presentations, and conduct research as needed.
• Arrange travel itineraries, book flights, accommodation and related logistics.
• Assist in planning and coordinating internal and external events.
• Respond to customer inquiries, resolve service issues, and collect feedback.
• Manage email lists and execute email marketing campaigns.
• Support social media management and content creation when required.

Required profile

• Excellent written and verbal communication skills.
• Strong organizational abilities and attention to detail.
• Ability to multitask and prioritize in a fast‑paced environment.
• Professional demeanor with a customer‑focused attitude.

Required skills

• Proficiency with standard office software (e.g., word processing, spreadsheets, presentation tools).