Customer (Supplier) Support Associate – 6‑Month Fixed‑Term

About the role

The Supplier (Customer) Support Associate will join Assent’s Supplier Support team in Eldoret for a six‑month fixed‑term contract, helping gather compliance information from suppliers and ensuring data quality.

Key responsibilities

• Communicate with suppliers via email, chat and conference calls to collect compliance declarations and documents.
• Engage unresponsive suppliers through multi‑channel outreach, education webinars and follow‑up calls.
• Provide language support for translations, webinars and prospect calls with the sales team.
• Validate and ensure quality assurance of compliance data supplied by vendors.
• Collaborate with the Program Success team to strategise on new customer campaigns and supplier issues.

Required profile

• Excellent verbal and written communication in English; additional language proficiency is a plus.
• Bachelor’s degree or higher diploma from a recognised institution.
• 1‑2 years of experience in administration, reporting, research, supplier or customer support, or call‑centre environments.
• Strong time‑management skills and ability to handle multiple priorities.

Required skills

• Proficiency with Microsoft Office Suite.
• Proficiency with Google Workspace applications.